Privacy Policy

Introduction

V2 Auto Group respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how V2 Auto Group collects, uses, stores, protects and otherwise processes personal information when you use our website, submit an enquiry, apply for vehicle finance, upload supporting documents, or communicate with us.

This policy is intended to operate in accordance with applicable South African privacy and data protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Information We Collect

Depending on how you interact with V2 Auto Group, we may collect information that you voluntarily provide to us.

Contact and enquiry information

• Full name
• Telephone or mobile number
• Email address
• Information contained in your vehicle enquiry
• Information you provide when contacting us

Vehicle-related information

When you enquire about a vehicle, we may collect information relating to the vehicle you are interested in, including the vehicle make, model, year, stock reference or other details you provide.

Finance application information

If you use our finance application service, we may collect additional information required to assess or facilitate your finance application.

Depending on the requirements of the relevant finance provider, this may include information such as identification, employment, income, residential and financial information.

Uploaded documents

Our finance forms may allow you to upload supporting documents. These documents may contain personal information and may include identification documents, proof of address, proof of income or other documents required for a finance application.

How We Collect Information

We may collect personal information through:

• Vehicle enquiry forms
• Contact forms
• Finance application forms
• Document-upload fields associated with finance applications
• Telephone, email or other direct communication
• Information generated when you use our website

How We Use Your Information

We may use personal information collected through the website for purposes including:

• Responding to vehicle enquiries
• Contacting you regarding a vehicle you have expressed interest in
• Processing and facilitating finance applications
• Providing supporting information to relevant finance or service providers where necessary
• Responding to requests submitted through our contact forms
• Providing information about our services
• Maintaining and improving our website
• Preventing fraud, misuse or security incidents
• Complying with applicable legal or regulatory requirements

Finance Applications & Supporting Documents

If you submit a finance application through our website, the information you provide may be used to facilitate the finance application process.

Supporting documents submitted through our website may be reviewed by authorised V2 Auto Group personnel and, where necessary, shared with the relevant finance provider or other authorised service provider involved in processing your application.

We will not use uploaded documents for unrelated purposes unless permitted or required by applicable law or otherwise authorised by you.

You are responsible for ensuring that information submitted through the finance application is accurate and that you have the necessary authority to provide any documents belonging to another person.

Sharing of Personal Information

We do not sell your personal information.

Where reasonably necessary for the purpose for which your information was collected, we may share relevant information with authorised third parties.

Depending on the service involved, these parties may include:

• Finance providers or credit-related service providers involved in a finance application
• Technology and hosting providers
• Website or communication service providers
• Professional advisers or service providers assisting V2 Auto Group
• Law enforcement, regulatory authorities or other parties where disclosure is required by law

Third parties that process personal information on our behalf should only receive information that is reasonably necessary for the relevant service or purpose.

Security of Your Information

We take reasonable measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Security measures may include access controls, authentication, secure hosting and appropriate technical and organisational safeguards.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You should therefore exercise care when submitting personal information online.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required or permitted by applicable law.

The retention period may vary depending on the type of information, the nature of the relationship with you, legal requirements and whether the information is required for legitimate business or regulatory purposes.

Cookies and Website Information

Our website may use cookies or similar technologies to support website functionality, security and performance.

We may also collect technical information such as browser type, device information, IP address, referring pages and general website usage information where applicable.

This information may be used to understand how the website is being used and to improve its performance and user experience.

Marketing Communications

Where permitted by applicable law, V2 Auto Group may contact you with information about vehicles, services or promotional offers.

Where applicable, you may request that we stop sending direct marketing communications to you.

We will respect applicable requirements relating to direct marketing and consent.

Your Privacy Rights

Subject to applicable law, you may have rights in relation to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of personal information where permitted by law
• Object to certain processing of your personal information
• Withdraw consent where processing is based on consent, subject to applicable limitations
• Raise a concern regarding the handling of your personal information

Some requests may be subject to applicable legal requirements, verification procedures or other limitations.

Accuracy of Information

We take reasonable steps to keep personal information accurate and up to date.

You should provide accurate information when submitting forms and notify us if information you have provided needs to be corrected.

Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services.

Third-party websites and services operate under their own privacy policies and terms. V2 Auto Group is not responsible for the privacy practices of websites that we do not control.

We recommend reviewing the privacy policy of any third-party website before submitting personal information.

Children's Information

Our services are intended for adults and persons who are legally able to enter into the relevant transactions or applications.

We do not knowingly request personal information from children for purposes that are not permitted under applicable law.

Security Incidents

If we become aware of a security compromise involving personal information, we will take reasonable steps to investigate, contain and address the incident and make any notifications required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or applicable legal requirements.

The latest version will be published on this page and will include an updated effective or revision date where appropriate.